Policy & Terms

Welcome to Lumiére! Our commitment is to deliver high-quality products and ensure a smooth, satisfying shopping experience. By accessing or using our site, you agree to the following terms and policies.

1. Ordering & payment

  • Payment Methods: We accept major credit cards, debit cards, and Klarna. All payments are processed securely.
  • Order Confirmation: After placing your order, you will receive a confirmation email with details. Please review it to ensure accuracy.

2. Shipping & delivery

  • Processing Time: Orders are typically processed within 1-3 business days. During peak seasons, processing may take longer.
  • Shipping Time: Delivery usually takes 7-25 business days, as items may ship from various locations. Tracking information will be provided as available.
  • Customs & Import Fees: Lumiére is not responsible for any customs or import fees that may apply upon delivery.

3. Returns & refunds

  • Return Policy: Returns are accepted within 14 days of receiving the item, provided it is unused and in its original packaging. To initiate a return, please contact us.
  • Refunds: Refunds will be processed once the returned item is received and inspected. Refunds may take 5-10 business days to appear in your account.
  • Exchanges: We do not offer exchanges due to the nature of our business. If you received a defective or incorrect item, please contact us immediately.

4. Product availability & descriptions

  • We strive to ensure that all product information on our website is accurate. However, we cannot guarantee that product descriptions or other content are error-free, complete, or current.

5. Privacy policy

  • Data Collection: We collect information needed to process your order and provide a personalized shopping experience. 
  • Third-Party services: We may use third-party services (e.g., payment processors) to help operate the website. These services have their own privacy policies and terms.

6. Liability & disclaimers

  • Product Quality: Lumiére works with third-party suppliers to deliver products directly to customers. We make no guarantees about the quality or performance of products, though we do our best to source reliable items.
  • Disclaimer of warranties: Products are provided “as is” without warranties of any kind, whether express or implied.

7. Changes to Policies & Terms

  • Lumiére reserves the right to update or change these policies at any time. Changes will take effect immediately upon posting to this page.

8. Contact information

  • If you have any questions or concerns, please contact us.